Previous incidents
Storytell Website is down
Resolved Apr 14, 2026 at 4:12pm UTC
Storytell Website recovered.
1 previous update
Chief API is down
Resolved Apr 4, 2026 at 7:53am UTC
Storytell API recovered.
1 previous update
Files Not Loading in Project Knowledge View
Resolved Feb 24, 2026 at 9:26pm UTC
Some users are experiencing issues loading files in their project knowledge view — the page may show a spinner or display zero files even when uploads are present. No data has been lost; files remain intact. Our engineering team has identified elevated error rates in the backend and is actively investigating.
Latency Issue
Resolved Feb 12, 2026 at 6:45pm UTC
Some users are hitting slow performance and logouts on Storytell.ai. We're on it and working to get things back to normal.
Elevated error rates on Sonnet 4.5
Resolved Feb 3, 2026 at 3:44pm UTC
This incident has been resolved.